MTN 'trade in' - Device gone missing / no deduction

A year ago I swore I would never get a cell phone contract again to deal with these sketchy companies. They are all the same. Yet here I am. Someone shoot me.

I took a chance and took the s24 trade in as it was a great deal. I would hand in my old device and get R400 off every month x36 (R14400 total) on a S24u.

I did the paperwork, they checked and accepted the phone and went on my way. Two months later I am being billed for the full amount and there is no trace of the old device or discount. I phoned 135 and they say they can't see anything regarding the trade and they told me to go back to the store.

I do have a trade in document signed by MTN store and myself as evidence.

Lets see what happens.

Were you billed the discounted amount previously?

rodga said:

Were you billed the discounted amount previously?

Click to expand...

I've got two invoices so far and both haven't been discounted. Before that the line was prepaid.

Yeah I would definitely go to the store asap